qqalfa Privacy Policy

1. Introduction

qqalfa ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect personal data provided by users ("you," "your") of the qqalfa platform, accessible at https://qqalfa.cam.

By registering an account or using qqalfa services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with our data handling practices, you must not use qqalfa services.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.

2. Information We Collect

qqalfa collects personal information necessary to operate your account, process transactions, comply with legal and regulatory requirements, and improve our services. The categories of personal data we collect include:

2.1 Account Registration Information

When you register an account on qqalfa, we collect the following information:

• Full Legal Name: As shown on your government-issued identification document.
• Date of Birth: To verify that you are at least 21 years of age.
• Email Address: For account verification, communication, and password recovery.
• Mobile Phone Number: For account security (two-factor authentication) and customer support.
• Residential Address: To confirm your jurisdiction and comply with anti-money laundering (AML) regulations.
• Username and Password: Your chosen login credentials (passwords are stored in hashed form and are never visible to qqalfa staff).

2.2 Identity Verification (KYC) Documents

To comply with international gaming licensing standards and Indonesian anti-money laundering (AML) regulations, we require identity verification (KYC) documents:

• Government-Issued ID: Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license.
• Proof of Address: Utility bill, bank statement, or government correspondence dated within the last 3 months.
• Selfie Verification: A photograph of you holding your ID document next to your face (for enhanced security checks).

These documents are used solely for identity verification, age confirmation, fraud prevention, and regulatory compliance. They are stored securely and accessed only by authorized qqalfa personnel.

2.3 Financial and Transaction Data

To process deposits and withdrawals, we collect the following financial information:

• Bank Account Details: Bank name, account holder name, account number (for withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon).
• E-Wallet Information: E-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja) and registered phone number or account ID.
• Transaction History: Deposit amounts, withdrawal amounts, dates, times, payment methods, and transaction statuses.
• Betting History: Details of all bets placed, including stake amounts, odds, outcomes, winnings, and losses.

qqalfa does not store your full bank card numbers or CVV codes. All payment processing is handled by our licensed payment partner, Duitku, which maintains PCI-DSS compliance.

2.4 Technical and Usage Data

When you access qqalfa, we automatically collect technical information about your device and browsing behavior:

• IP Address: Your device's Internet Protocol address (used for fraud detection and jurisdiction verification).
• Device Information: Device type, operating system, browser type, screen resolution, device ID.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies to maintain login sessions and track site usage.
• Geolocation Data: Approximate geographic location based on IP address (to ensure you are accessing the platform from within Indonesia).
• Activity Logs: Pages visited, time spent on each page, click paths, game sessions, betting patterns, and feature usage.

2.5 Communications

We collect and store all communications between you and qqalfa, including:

• Live chat transcripts with customer support agents.
• Email correspondence sent to or from [email protected].
• WhatsApp messages (if you contact us via WhatsApp).
• Feedback submitted through on-site forms or surveys.

3. How We Use Your Information

qqalfa uses your personal information for the following purposes:

3.1 Account Management

• To create and maintain your qqalfa account.
• To authenticate your identity when you log in.
• To verify that you are at least 21 years of age and legally eligible to use our services.
• To communicate with you about account status, security alerts, and policy updates.

3.2 Transaction Processing

• To process deposits into your qqalfa account.
• To process withdrawal requests to your verified bank account or e-wallet.
• To investigate and resolve transaction disputes or errors.
• To maintain accurate financial records for auditing and reconciliation purposes.

3.3 Regulatory Compliance

• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• To comply with licensing requirements imposed by our gaming regulator.
• To respond to lawful requests from law enforcement, regulatory authorities, or courts.
• To detect, prevent, and investigate fraud, money laundering, and other illegal activities.

3.4 Security and Fraud Prevention

• To detect and prevent unauthorized account access, identity theft, and payment fraud.
• To identify unusual betting patterns, collusion, arbitrage betting, or bonus abuse.
• To protect qqalfa's systems from cyberattacks, malware, and data breaches.
• To enforce our Terms & Conditions and investigate policy violations.

3.5 Customer Support

• To respond to your inquiries, complaints, and support requests.
• To troubleshoot technical issues and improve service quality.
• To provide assistance with account recovery, password resets, and identity verification.

3.6 Service Improvement and Analytics

• To analyze user behavior and preferences to improve our platform's functionality and user experience.
• To conduct A/B testing of features, layouts, and promotional offers.
• To generate anonymized, aggregated statistics about platform usage (these aggregated statistics do not identify individual users).

3.7 Marketing and Promotions (With Consent)

• To send you promotional offers, bonus notifications, and updates about new games or features (only if you have opted in to marketing communications).
• To personalize promotional offers based on your betting history and preferences.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by adjusting your communication preferences in your account settings.

4. Legal Basis for Processing Your Data

qqalfa processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms & Conditions you agreed to when registering your account (e.g., processing deposits, settling bets, paying out winnings).
• Legal Obligation: Processing is required to comply with Indonesian law, international gaming regulations, KYC/AML requirements, and lawful requests from authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, service improvement, and customer support, provided these interests do not override your privacy rights.
• Consent: For marketing communications and optional data collection (e.g., feedback surveys), we obtain your explicit consent. You may withdraw consent at any time.

5. How We Share Your Information

qqalfa does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted partners and service providers in the following circumstances:

5.1 Payment Processors

We share necessary financial information (bank account details, e-wallet information, transaction amounts) with our licensed payment technology partner, Duitku, to process deposits and withdrawals. Duitku is PCI-DSS certified and maintains strict data security standards.

5.2 Game Providers and Sportsbook Data Feeds

We share limited technical data (user ID, bet details, game session data) with third-party game studios and sportsbook data providers (e.g., Pragmatic Play, Evolution Gaming, Spribe, SBOBet) to deliver live casino games, slot titles, and real-time sports odds. These providers process data under their own privacy policies and are contractually obligated to protect your information.

5.3 Identity Verification Services

We may share KYC documents with third-party identity verification services to authenticate your government-issued ID, verify your age, and screen for fraud or identity theft. These services are contractually bound to confidentiality and data protection standards.

5.4 Regulatory Authorities and Law Enforcement

We may disclose your personal information to gaming regulators, tax authorities, law enforcement agencies, or courts if required by law, court order, or legitimate regulatory request. We will disclose only the minimum information necessary to comply with the legal obligation.

5.5 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer, and the new entity will be bound by the terms of this Privacy Policy.

5.6 Aggregated and Anonymized Data

We may share aggregated, anonymized data that does not identify individual users (e.g., "50,000 users from Jakarta placed bets on BRI Liga 1 matches last month") with business partners, investors, or the public for analytical, research, or marketing purposes.

6. Data Security Measures

qqalfa employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and qqalfa servers is encrypted using Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols.
• Secure Data Centers: Personal data is stored in access-controlled, encrypted data centers with physical security, surveillance, and intrusion detection systems.
• Password Hashing: User passwords are hashed using bcrypt or similar algorithms and are never stored in plain text.
• Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of security to your account login.
• Access Controls: Only authorized qqalfa personnel with a legitimate business need can access personal data, and all access is logged and audited.
• Regular Security Audits: Our systems undergo regular penetration testing, vulnerability scanning, and third-party security audits.
• Employee Training: All qqalfa staff are trained in data protection best practices and are bound by strict confidentiality agreements.

Despite these measures, no online system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and must notify us immediately if you suspect unauthorized access to your account.

7. Data Retention

qqalfa retains your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations:

• Active Accounts: Personal data is retained for the duration of your account's active status and for a reasonable period after account closure to handle any outstanding disputes or regulatory inquiries.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years after account closure to comply with AML regulations.
• Transaction Records: Financial and betting transaction records are retained for 7 years to comply with tax and auditing requirements.
• Communications: Customer support chat logs and email correspondence are retained for 3 years for quality assurance and dispute resolution purposes.
• Technical Logs: Server logs, IP addresses, and activity logs are typically retained for 12 months unless required for fraud investigation or legal proceedings.

After the retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you.

8. Your Privacy Rights

As a qqalfa user, you have the following rights regarding your personal data:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. Contact our support team at [email protected] to request a data export (we will respond within 30 days).

8.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account information directly from your account settings, or contact support for assistance.

8.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data if:

• The data is no longer necessary for the purposes for which it was collected.
• You withdraw consent (for data processed based on consent).
• You object to processing based on legitimate interests, and there are no overriding legitimate grounds.
• The data was processed unlawfully.

However, we may retain certain data if required by law (e.g., KYC documents for AML compliance, transaction records for tax purposes).

8.4 Right to Restriction of Processing

You may request that we temporarily restrict processing of your personal data in certain circumstances (e.g., while we verify the accuracy of data you have disputed).

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format (e.g., CSV or JSON) and to transmit that data to another service provider.

8.6 Right to Object

You may object to processing of your personal data based on legitimate interests or for marketing purposes. You can opt out of marketing communications at any time from your account settings.

8.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

8.8 How to Exercise Your Rights

To exercise any of the above rights, contact qqalfa support via:

• Email: [email protected]
• Live Chat: Available 24/7 from your account dashboard
• WhatsApp: +62 812-3456-7890

We will respond to your request within 30 days. If we require additional time or information to process your request, we will notify you promptly.

9. Cookies and Tracking Technologies

qqalfa uses cookies and similar tracking technologies to enhance your user experience, maintain login sessions, and analyze site usage.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function (e.g., session cookies to keep you logged in). These cookies cannot be disabled without breaking site functionality.
• Performance Cookies: Collect anonymous information about how you use the site (e.g., which pages you visit most often) to help us improve performance.
• Functional Cookies: Remember your preferences (e.g., language settings, display preferences).
• Targeting/Advertising Cookies: Track your browsing behavior to deliver personalized promotional content (used only if you have consented to marketing communications).

9.2 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of qqalfa (e.g., you may not be able to stay logged in).

For more information on managing cookies, visit your browser's help documentation (Chrome, Firefox, Safari, Edge).

10. International Data Transfers

qqalfa operates under international gaming licensing frameworks, and your personal data may be transferred to, stored in, or processed in jurisdictions outside of Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

By using qqalfa services, you consent to the transfer of your personal information to our international data centers and service providers.

11. Children's Privacy

qqalfa services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected data from a minor, we will delete that information immediately and close the associated account.

If you believe a minor has registered an account on qqalfa, please contact us immediately at [email protected].

12. Third-Party Links

The qqalfa platform may contain links to third-party websites, game providers, or payment processors. This Privacy Policy applies only to qqalfa. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

qqalfa reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The updated Privacy Policy will be posted on this page with the effective date clearly indicated.

We encourage you to review this Privacy Policy periodically. Your continued use of qqalfa services after any changes constitutes acceptance of the updated Privacy Policy. If we make material changes that significantly affect your privacy rights, we will notify you via email or prominent notice on the platform.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact qqalfa support:

• Email: [email protected]
• Live Chat: Available 24/7 from your account dashboard
• WhatsApp: +62 812-3456-7890